Tag: Policies And Procedures

Confidentiality is a Must for Nursing Assistants

Nursing Assistants are exposed to a wide variety of events taking place in the medical field. It is crucial that they are aware of the importance of maintaining confidentiality in all aspects of their job.

Nursing Assistants are well trained in the policies and procedures of the facility. While it is important to follow them, it is not recommended to discuss them outside of the facility. For example, you dont want to provide others with confidential information regarding evacuation and other emergency procedures. Doing so many compromise the safety of the patients and staff during a natural disaster or violent attack.

Patients requiring care in a medical facility are to have their privacy protected. This means you do not discuss their care or other personal information with any other person except staff they have an interest in the care of that patient. Confidentiality becomes an issue when you know someone in the facility or someone asks you why someone else in there.

All patients have the right to their privacy being maintained. Compromising this information is a direct violation of every medical practice. Providing such information can result in termination of your job, and in some cases, the loss of your Nursing Assistant Certification.

Communicable diseases can surface in medical facilities. It is important that you follow the policies and procedures set in place by the particular facility your work with. However, do not release information regarding such diseases to anyone. This could result in a panic over the possibility of an epidemic, and lead to patients wanting to leave the facility against medical advice.

The proper medical staff will release information on communicable diseases to the proper agencies. Often this includes the area health department. They can then help the medical facility incorporate a plan of action to remedy the solution. The decision might be made to share the information with the area newspapers in an effort to allow them to protect themselves and to seek medical attention if they display the symptoms of a communicable disease that requires treatment.

Confidentiality also includes other medical staff. Nursing Assistants should not be disclosing any information they overhear among other staff in regards to a patient. Likewise, they should not disclose any information that they hear about the private interactions of staff. Often referred to as gossip, this violation of confidentiality can result in poor working relationships. The result is often a stressful work environment and patients not receiving the best care because lines of communication are not open.

To protect yourself, it is important that you clearly understand the basics of confidentiality and why it is so important in the Nursing Assistant profession. Make sure you are fully aware of the specific policies and procedures in place for the facility you work for prior to accepting employment. In addition, it is the responsibility of the Nursing Assistant to report any violations of the confidentiality policies and procedures to the proper person. Not doing so makes you as much a part of the violation as those who committed it.

While it is human nature to talk and discuss things in common, make sure the information you are sharing in regards to your work are being shared with those who need to know the information. It can be humiliating enough for individuals who need to be in a medical facility without worrying about who is going to find out about what took place while they were in care.

Risks of Being a Dental Assistant

Having a career as a dental assistant is a great career opportunity. You will have the ability to work in the dental profession and observe many types of dental procedures taking place. In addition to assisting dentists and hygienists with the procedures you will have the opportunity to get to know patients as well as help them to feel comfortable before, during, and after procedures.

However, in this type of career, it is important that you are completely aware of the risks and take all necessary precautions to protect yourself. While it is very rare, some patients become upset and irate as a result of dental work. They may be afraid of the processes or not happy with the work. This can result in verbal or physical abuse taking place.

To protect yourself, make sure you are aware of the proper policies and procedures of the dental office you work in and follow them completely. Generally, the police will be called to take a report. Since most dental offices are very small, your communication skills are very important. Your efforts to de-esculate a situation can make the difference of how it plays out.

Most dental offices understand the importance of a good working relationship with all individuals. They work together to make the office environment fun, relaxing, a learning experience, and a place everyone looks forward to working at. Since we spend so many hours at work in the presence of co-workers, it is important to establish quality relationships.

Unfortunately, in some dental offices, Dental Assistants are treated poorly. Other staff does not show them respect or include them in things that take place both in the office and get togethers outside of it. There are reports of Dental Assistants who claim they were sent to get coffee for the other staff and other such tasks rather than being able to participate in the dental procedures. Other Dental Assistants have reported verbal and physical abuse at the hands of the other staff. They have been ridiculed for having less knowledge and even kicked for handing staff the wrong instrument.

It is important that you do not allow yourself to continue being the victim of such abuse as a Dental Assistant. If you are having problems with other staff, let the dentist know immediately. If the issue involves the dentist, immediately remove yourself from the dental facility. You should also report the incident to the State Dental Board for further investigation.

The possibility of being infected with a communicable disease is the biggest risk Dental Assistants face. Since most communicable diseases are transmitted via saliva and blood, it is obvious why it can be such an issue. All dental offices should follow proper procedures including always wearing sterile gloves during all procedures. Dental Assistants should always wear gloves if they are in the area of a procedure. Emergencies can happen fast where you have to reach into a patients mouth. You should always be prepared to help as well as have yourself protected.

If you believe you have punctured your sterile gloves, immediately change them no matter how small of a hole you believe you have made. This will help protect you against communicable diseases.

If you come into contact with saliva, blood, or other bodily fluids, immediately wash the area thoroughly with soap and water. Most dental offices have patients fill out a questionnaire asking about comunicable diseases. However, since the information isnt verified, it is unknown if it accurate. Therefore, treat every patient respectfully, but always be prepared for the risk of infection from a communicable disease.

Dental Assistant Relationships with other Staff

Having a career as a dental assistant is a great opportunity to work with others in the dental profession. The most common staff you will work with in a dental facility are Dentists, Dental Hygienists, and the Receptionist. It is very important that you forge quality relationships with the other staff you work with. The smaller the dental facility, the more important it is as everyone will have to work well together to allow the facility to function properly.

Since you will be present for the procedures conducted by Dentists and Hygienists, patients will quickly pick up on any staffing issues. I went to a dentist for years. He was great to me and my children. However, he continually was impatient with his staff, especially the Dental Assistants. We went for cleanings every six months. We loved the Dental Hygienist. However, she was often in tears over is behaviors. We also noticed that the Dental Assistant staff changed almost every time we came in. It didnt take too many years before he went out of business because patients were tired of seeing the behaviors and he couldnt find help that would work for him.

Communication skills are a great asset for any profession, but as a Dental Assistant it is a must. You will be interacting with patients, staff, insurance companies, and family members of patients. It is very important you are able to make everyone feel comfortable and that you convey the message that you are approachable. Poor communication skills can result in your career as a Dental Assistant not working out for the long haul.

To ensure proper communication among staff members, dental facilities need to arrange trainings. These should be informative, explaining to everyone what is expected as far as interoffice relationships. It should be clearly stated that lack of respect for co-workers will not be tolerated. Policies and procedures should also be in place for employers to resolve any conflicts with other employers. Everyone should know where they are to report and such issues that they cant work out with the other staff member or members.

Many dental facilities require staff members to attend communication workshops. These are often very fun and interactive workshops, showing more effective methods of communication. They generally include information on individual communication as well as group efforts. These workshops are conducted by individuals who customize the workshop to meet the needs of your group. This makes the sitting more intimate and usable in your dental facility.

To help alleviate stress and issues among co-workers, each staff member should be made aware of what other staff members are responsible for. Many inter-office struggles are the result of workers believing others are not carrying the same weight. Most employees complete tasks behind the scenes, so this assumption is based only on what is being seen on the front lines.

Effective communication is essential in the role of Dental Assistant. It is imperative to your career that you understand various communication styles. It is also very important that you are aware of your own communication style. You want others to view you as enthusiastic about your job and willing to assist in anyway possible.

Most issues that arise from communication is assuming you know what the other person means or what they will say. Make sure that you reflect back what is being said to you by other staff members. This way any misconceptions can be resolved up front before they escalate into major issues that affect everyones work performance. Since we all spend so many hours at our place of employment, it is very important to make it a comfortable place to be.