Dental Assistant Emergency Care

The role of Dental Assistant involves being able to perform a variety of duties. It also requires being detail oriented, alert, and able to react calmly and quickly in emergency situations. A Dental Assistant observes all dental procedures, assisting both Dentists and Dental Hygienists to perform quality procedures for all patients.

While most dental procedures are routine and take place without incident, emergency situations do take place. Eliminating short cuts for procedures and staying alert with the focus on the needs of the patient will help prevent emergencies from occurring. Planning and preparation can help Dental Assistants be able to resolve issues and remedy emergency situations with positive results for all involved.

People have been known to stop breathing during dental procedures or have allergic reactions to local anesthetics. During such a situation, it is vital that Dental Assistants are properly trained in how to assist. It is recommended that Dental Assistants know how to perform CPR. Some dental facilities require monitoring of a patients vital signs to help them monitor for any side effects or other issues.

Another incident that can take place in a dental facility is accidentally swallowing something, causing the patient to choke. A patient can choke on dental equipment, tools, extracted teeth, or other materials. Since most procedures are done under anesthesia, the patient may not be able to control reflexes to push the object away from the throat. Dental Assistants must know how to quickly react to prevent serious injury or death from occurring.

Likewise, objects including dental tools, extractions, and other materials might be dropped or ricochet, landing in the eye of a patient. Eye wash stations are generally available in dental facilities. Dental Assistants need to make sure they are familiar with how they work and where they are located in the facility.

On occasion, a patient may suffer from other health issues not related to their dental procedures. These health issues may include a heart attack, stroke, or blood clot. Therefore, it is important for Dental Assistants to be trained in basic medical issues as well as those that relate to dental procedures.

There are other types of emergency situations that can occur in a dental facility that Dental Assistants can help with. In the event of a fire, quickly remove all patients from the building. This needs to be done keeping everyone as calm and comfortable as possible.

During an emergency in the dental facility, patients should not be left alone under any circumstances. Dental Assistants and other staff members have a duty to the patient to administer quality emergency services until the proper medical response team arrives to take over. It is important for the Dental Assistant to be able to inform the medical response team of the changes the patient exhibited as well as documentation of everything that took place prior to the event. This information can help medical response teams pinpoint the issue faster and provide adequate medical care.

Since medical emergencies dont often occur in dental facilities, is important for staff to have regular meetings and reminders about the proper procedures in the event an emergency does take place. Practice drills are a great way to keep the policies and procedures fresh in the mind of all staff members. It is important to post phone numbers of all emergency agencies in several locations where all staff can easily access the information.

However, it is not recommended the information be posted where patients can see it. For those who are already nervous about coming in for a procedure, seeing that information is not going to easy their level of anxiety. Being prepared for such emergencies will make a difference in the outcomes.

Complaints Against Dental Assistants

Most Dental Assistants work hard to ensure the best quality treatment available to all patients. However, there are those who dont live up to the expectations of the patient. The patient has the right to address this issue with the dental facility. If they do not feel their complaint has been properly handled, they can then file a complaint with the State Dental Board.

State Dental Boards are responsible for regulating dental practices. They work hard to protect the public against improper behaviors by Dental Assistants, Dental Hygienists, and Dentists. They are to thoroughly investigate all complaints filed that involve competentcy. State Dental Boards do not handle complaints such as fee disputes, personality conflicts, rude behaviors, or difficulty with scheduling appointments in a timely manner. Such issues are to be referred to the Better Business Bureau.

It is important to file a complaint with the State Dental Board as soon as possible to allow then to be of the most help. Most states allow you to file your complaint online, over the phone, or you can request a form be sent to you in the mail. Some states will only accept a complaint in writing.

Dental Assistants need to be aware of the process that patients can go through if they have a complaint. Dental Assistants need to be cooperative during the investigation. If a Dental Assistant feels a patient may file a complaint, it is important to write down as much information as possible. This information needs to include the patients name, date, time, and what took place. Also document any verbal interactions and who all was present to observe the incident. This information will be very useful to you and to the State Dental Board.

The Dental Board works hard to resolve the issue as quickly as possible. However, it will not rush the efforts to investigate it properly. Some complaints are resolved in a matter of days while others linger for years. Once a complaint has been filed, a copy of it is sent to the dental facility for a response. Generally, the dental facility is given a specific time frame to have their response back to the State Dental Board.

Once the response is received and reviewed, the Dental Board will compare the information to that on the complaint. From there, a course of action will be mapped out. This generally involved conducting interviews of all parties present during the incident. A panel is set up to investigate if any dental laws were violated. If there appears to be a violation, a hearing will be scheduled. The Dental Assistant will be notified as well as required to show up for the hearing.

It is the responsibility of the Dental Assistant to follow all policies and procedures correctly. If you have any doubt, take the time to have everything explained to you. Losing a complaint under the Dental Board can cost you your job, as well as your career. If you lose your license, you may find it difficult to obtain another job in the profession as a Dental Assistant. Making sure you follow policies and procedures will ensure that you have a good chance of winning such complaints upon a complete review and investigation by the Dental Board.