Category: Dental Health

Complaints Against Dental Assistants

Most Dental Assistants work hard to ensure the best quality treatment available to all patients. However, there are those who dont live up to the expectations of the patient. The patient has the right to address this issue with the dental facility. If they do not feel their complaint has been properly handled, they can then file a complaint with the State Dental Board.

State Dental Boards are responsible for regulating dental practices. They work hard to protect the public against improper behaviors by Dental Assistants, Dental Hygienists, and Dentists. They are to thoroughly investigate all complaints filed that involve competentcy. State Dental Boards do not handle complaints such as fee disputes, personality conflicts, rude behaviors, or difficulty with scheduling appointments in a timely manner. Such issues are to be referred to the Better Business Bureau.

It is important to file a complaint with the State Dental Board as soon as possible to allow then to be of the most help. Most states allow you to file your complaint online, over the phone, or you can request a form be sent to you in the mail. Some states will only accept a complaint in writing.

Dental Assistants need to be aware of the process that patients can go through if they have a complaint. Dental Assistants need to be cooperative during the investigation. If a Dental Assistant feels a patient may file a complaint, it is important to write down as much information as possible. This information needs to include the patients name, date, time, and what took place. Also document any verbal interactions and who all was present to observe the incident. This information will be very useful to you and to the State Dental Board.

The Dental Board works hard to resolve the issue as quickly as possible. However, it will not rush the efforts to investigate it properly. Some complaints are resolved in a matter of days while others linger for years. Once a complaint has been filed, a copy of it is sent to the dental facility for a response. Generally, the dental facility is given a specific time frame to have their response back to the State Dental Board.

Once the response is received and reviewed, the Dental Board will compare the information to that on the complaint. From there, a course of action will be mapped out. This generally involved conducting interviews of all parties present during the incident. A panel is set up to investigate if any dental laws were violated. If there appears to be a violation, a hearing will be scheduled. The Dental Assistant will be notified as well as required to show up for the hearing.

It is the responsibility of the Dental Assistant to follow all policies and procedures correctly. If you have any doubt, take the time to have everything explained to you. Losing a complaint under the Dental Board can cost you your job, as well as your career. If you lose your license, you may find it difficult to obtain another job in the profession as a Dental Assistant. Making sure you follow policies and procedures will ensure that you have a good chance of winning such complaints upon a complete review and investigation by the Dental Board.

Certified Dental Assistant Requirements

Completing a Dental Assistant program can be the opportunity to explore a wonderful career in the field of dentistry. While most states dont require licensing, obtaining your certification as a Dental Assistant will give you and edge over the competition. This will allow you to have a wide selection of employment opportunities to choose from. Most Dental Assistants with a certificate find that they are paid more for their work than those Dental Assistants who have not obtained licensing.

The Dental Assisting National Board, Inc. set the standards for the Certified Dental Assistant, known as CDA. The CDA exam is composed of three parts. The General Chairside is a written test composed of 120 multiple choice questions. The questions are based on basic Dental Assistant fundamentals. The Infection Control segment is also a written portion. It is composed of 100 multiple choice questions relating to information on various diseases, the risks, and prevention methods. The last portion of the exam is the Health and Safety portion. This is a 100 question multiple choice section that is basically common sense related. Some Nursing Assistants choose to take the Certified Dental Assistant portion as well. This is a 210 question multiple choice section.

To prepare for the CDA, review your text book and notes from your Dental Assistant program. It is a good idea to purchase a CDA study guide. You can form a study group with other students who will be taking the CDA exam. The internet also has many free practice tests available. The exam is given in either a written form or computerized form. Nursing Assistant can choose the method they are most comfortable with.

To ensure you do the best possible on the CDA test, consider scheduling it immediately after you have completed your Dental Assistant Program. This is a great time to do it because all of the information is still fresh in your mind. You are also still in learning mode, so you should not suffer too much from test anxiety. Those who test right after completing their Dental Assistant program score better on the test. The longer you wait, they lower your score is likely to be. It is also less likely you will take the test once you have secured employment as a Dental Assistant.

In some states, Dental Assistants who have obtained the certification can perform various dental procedures. This definitely makes you a greater asset to the dental facility you work for if your state offers this statute. This will also encourage employers in these states to hire you over other Dental Assistants who are not certified. You will be worth more to the employer, so you will likely be offered more pay and better benefits.

For Dental Assistants, the decision to take the CDA is theirs to make. Since licensing is not a requirement, then many choose not to go through the test of taking another exam. However, there is nothing to lose because if you dont pass the test you are still qualified to be a Dental Assistant upon completion of your program. However, the benefits of having an edge over the competition as well as the additional pay for the same type of work are encouraging to proceed with taking the CDA.